Shipping & Returns

Shipping

At Soul & Wick, every candle is carefully prepared and packaged to ensure it arrives safely and beautifully.

Orders are typically processed within 1–3 business days. Once dispatched, delivery times may vary depending on your location.

You will receive a confirmation email with tracking details as soon as your order has been shipped.

Shipping Information

• Processing Time: 1–3 Business Days

• Tracking Included on All Orders

• Carefully Packaged for Safe Delivery

• Shipping Available Across Australia

---

Returns & Refunds

We want you to love your Soul & Wick experience.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will work with you to find the best possible resolution.

Due to the nature of our products, we are unable to accept returns or exchanges for change of mind purchases.

---

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged product

• Photos of the packaging

Our team will review your request and arrange a replacement or suitable resolution where applicable.

---

Contact Us

For any questions regarding shipping, returns, or your order, please contact us through our Contact page.

We're always happy to help.