Terms of service

Terms of Service

Last updated: June 2026

Welcome to Soul & Wick. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our site or purchasing our products.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

2. Products and Services

Soul & Wick offers handcrafted candles and home fragrance products. We make every effort to display product images, descriptions, and colours accurately. However, actual colours and appearances may vary depending on your device and screen settings.

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

3. Pricing and Payments

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice. Payment must be received in full before orders are processed and dispatched.

4. Shipping

We aim to dispatch orders promptly; however, delivery times are estimates only and may vary due to carrier delays or circumstances beyond our control.

Soul & Wick is not responsible for delays caused by shipping providers.

5. Returns and Refunds

Please refer to our Shipping & Returns Policy for detailed information regarding returns, exchanges, and refunds.

6. Candle Safety

Customers are responsible for using candles safely and according to the care instructions provided.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials, and drafts.

Soul & Wick is not liable for damage, injury, or loss resulting from improper use of our products.

7. Intellectual Property

All content on this website, including logos, product names, images, text, graphics, and designs, is the property of Soul & Wick and may not be copied, reproduced, distributed, or used without prior written permission.

8. Accuracy of Information

While we strive to provide accurate information, we do not guarantee that all content on this website is complete, current, or error-free.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Soul & Wick shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes rights provided under the Australian Consumer Law.

10. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.